Refund Policy

Version 0.4. Effective August 24, 2026.

We wrote this to be read, not buried. It says exactly when you get money back and how to ask. Where we can be generous, we are. Where the answer is no, we say it here in advance, not in a support ticket.

1. The card-required 3-day trial

New self-serve customers may start one 3-day trial of the monthly or annual plan selected at checkout. A card is required. The checkout page shows the exact plan, price, billing cadence, trial end, and the fact that the subscription converts automatically.

Cancel from the billing portal before the trial ends and you will not be charged. If you do not cancel, Stripe charges the selected plan when the trial ends. Trial usage carries into that plan's allowance for the same UTC calendar month.

2. The 7-day guarantee on your first charge

If Clypmint is not right for you, tell us within 7 days of your first subscription charge and we will refund it in full. This is a one-time welcome promise per customer. It does not reset if you cancel and come back later.

The conditions depend on how you are billed:

Monthly plans: you have exported less than 5 total minutes of finished video and have not run a custom Style extraction. That is enough room to genuinely try Clypmint on real footage. Past either line, the guarantee no longer applies (but see section 8).
Annual plans: the plan is unused, meaning no exports and no Style extractions. The promise is the same 7 days. The bar is stricter because the charge is ten times larger. The 3-day trial is available before the annual plan's first charge.

One thing keeps the guarantee honest: it exists so you can evaluate Clypmint, not to make finished work free. We may decline a claim when account activity shows abuse, such as repeat claims across accounts or usage that is clearly completed client work.

Approved refunds reach your original payment method within 5 to 10 business days, and the subscription ends when the refund is issued.

3. Renewals

Before any annual renewal, we email you about 30 days ahead with the amount, the date, and a cancellation link. Monthly charges always come with a receipt.
If a renewal catches you by surprise, contact us within 14 days of the charge. If the new billing period is completely unused (no exports, no Style extractions, no downloads), we refund the renewal in full. Any usage in the new period means the renewal stands.
Billing errors are always on us. Duplicate charges, charges after a confirmed cancellation, or amounts that do not match your plan are refunded in full whenever you catch them.

4. Bought the wrong plan?

Tell us within 48 hours of the charge, with the plan effectively unused, and we will fix it:

Picked annual when you meant monthly? We re-bill what you meant to buy and refund the difference.
Bought a lower tier, then upgraded within 48 hours? You pay for the plan you ended up on, not both. We refund the overlap.

Outside the 48-hour window, or once the plan has been meaningfully used, the purchase stands as made.

5. Cancelling an annual plan mid-term

Annual plans are not refunded for a change of mind after the windows above. That is the trade for annual pricing: you pay for 10 months and get 12. Cancelling turns off renewal and nothing else. Your plan and every feature you paid for stay fully usable until the end of the term, and you will never be charged again after cancelling.

6. When something we run fails

If an export fails because of us, through an error, a crash, or broken output, we make it right. Tell us and we will fix both the result and whatever plan usage it cost you. If an export succeeds but you do not like the result, that is not a refund event. Processing pays for the work, not for a guaranteed creative outcome. The 7-day guarantee exists so you can judge the output quality before committing.

7. Cancelling

Cancel any plan yourself from your billing page, in a couple of clicks, at any time. There is no notice period. Cancelling always stops the next charge, even a minute before renewal.
Cancelling during the 3-day trial stops the first subscription charge.
Your plan stays active until the end of the period you paid for.
You get a cancellation confirmation email right away. That email is your proof. With it, any charge we make after your cancellation is our error and fully refundable.

8. What we will never do

No early termination fees. Leaving Clypmint never costs money.
No deleting your work when you leave. Your exports remain downloadable for 30 days after your paid access ends.
No charging after cancellation. If it happens, it is a bug and a full refund.
No punishing disputes. Filing a card dispute does not get your account banned. We would just rather you email us first, because we are faster than your bank.
No silently shrinking what you bought. Mid-term changes to plans never reduce what you already paid for.

9. If your situation does not fit

Ask anyway. We can issue refunds beyond this policy at our discretion, judged case by case by a human. A discretionary refund once is not a promise of the same next time, but a fair story gets a fair hearing.

10. Your statutory rights

Nothing in this policy limits rights the law gives you that cannot be waived:

EU and UK consumers have a 14-day right of withdrawal from the date of purchase. If you asked us to start service immediately, a withdrawal refund is reduced only by a proportionate amount for the time already supplied.
Australian consumers have guarantees under the Australian Consumer Law that this policy does not exclude or limit. You are entitled to remedies for major failures regardless of anything written here.
Consumers elsewhere keep whatever mandatory local protections apply.

11. Billing concerns and refunds

If you have a billing concern or want to ask about a refund, email parker@clypmint.com from your account email with a line about what happened.

We respond within 2 business days, with a human.
Approved refunds reach your original payment method within 5 to 10 business days.

This policy is part of Clypmint's Terms of Service and is the single, binding statement of our refund practice. If any other page disagrees with this one, this one wins.